FAQ

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When will my order ship?

When do I have to order for my gift to arrive by December 25/Christmas?

Where is my order?

I have an allergy. Can I request a custom cooking gift box?

What's with all the different packing material in my box?

What do I do with this towel?

What can I expect from a culinary subscription box?

How do I manage my subscription?

Do you have vegan, kosher, or halal cooking gift boxes?

Can I make an exchange or return?

When will my order ship?

New orders ship within seven (7) days of order placement. During the holiday season (Nov. 27-Dec. 18, 2020), your box will ship in 3-5 days of order placement.

Subscriptions ship every three months from the first order. Subsequent boxes typically ship by the 10th of the month based on this schedule.

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How long does it take for my order to arrive?

UPDATE: The United States Postal Service (USPS) is experiencing delays across the country due to unprecedented mail volume and staffing shortages due to the Covid-19 pandemic.. Please allow extra time for your package to arrive.

 

We ship exclusively via USPS Priority Mail, which has a 2-3 day delivery in the United States, based on region.

Canadian orders also ship via USPS Priority Mail, but may take up to a month to arrive.

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Where is my order?

When your order ships, you will receive a tracking e-mail with a USPS tracking number. That tracking number will show you your shipment's progress. If you created an account at checkout, you can check your order's progress here.

If you can't find the tracking e-mail and did not create an account, e-mail us and we will help you locate your package.

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I have an allergy. Can I request a customized box?

We don't offer customized gift sets or boxes, but we do our best to steer clear of ingredients containing common allergens and irritants like peanuts. For your safety, we recommend that you read each individual ingredient label to make sure that specific items are safe to consume for your particular allergy.

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What's with all the different packing material in my box?

We strive to limit our carbon footprint, and that includes reusing alongside recycling! Our boxes, inserts, and most packaging are purchased recycled, but we also rescue and reuse packaging from our vendor shipments so that even pesky plastics get a longer useful life.

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Speaking of packing material, what do I do with this towel?

We're glad you asked! We wrap the ingredients in each gift box and subscription box with an extra large, reusable, machine washable flour sack towel. These towels can be used as a substitute for cheesecloth, to cover doughs while they rise, as insulation for hot pans on countertops, or just for regular cleaning.

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What can I expect in a cooking subscription box?

Each quarter we release a new box full of culinary goodies. You'll receive a selection of items ranging from spices to sauces to cooking oils and more. Each box contains ingredients made by food artisans across the United States and internationally. We focus on independent producers who make unique items so that you can expand your culinary repertoire while supporting small businesses!

Culinarie Kit is not a meal delivery service. Our boxes don't contain pre-portioned ingredients that can only be used once. We aim to give you a whole new flavor arsenal with which to create many different meals. As we like to say: We ship you inspiration, not instructions.

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How do I change my shipping address or cancel my subscription?

If you subscribed on or after September 1, 2020 and signed up for an account at checkout, you can manage your subscription here.

If you subscribed through our website prior to September 1, 2020, you can e-mail us here for account management assistance.

If you subscribed via Cratejoy, you can log into your Cratejoy account to manage your subscription.

If you have any trouble with these methods, please reach out to us via e-mail and we will be happy to help you!

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Are Culinarie Kit gift boxes vegan, kosher, or halal?

Culinarie Kit cooking gift boxes include zero animal products of any kind. While we are not certified vegan, kosher, or halal, we do our best to only include ingredients that everyone can enjoy. We encourage you to exercise your own judgement and check the individual product labeling to confirm acceptability for your specific diet.

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Can I make an exchange or return?

Due to the nature of food products, we do not accept any returns.